Acceptable Use Policy

This Acceptable Use Policy (“AUP”) forms part of, and is incorporated by reference into, the Neo Terms of Use available at https://neo.work/terms (the “Terms”). It sets out the activities, conduct and content that are prohibited in connection with the access to and use of the Platform, the Services and the Products, in addition to, and without limiting, the restrictions set out in the Terms and any applicable Additional Terms. Capitalised terms used but not defined in this AUP have the meanings given to them in the Terms.

I.1. This AUP applies to all Products, including Tasket, Studio and Friday, and to any additional product, feature or service that Neo may make available from time to time, in each case as supplemented by any Additional Terms applicable to that Product.

I.2. The categories of prohibited activity and content described in this AUP are illustrative and not exhaustive. Neo reserves the right to take action in accordance with Section 8 in respect of any activity or Content (defined below) that is inconsistent with the purpose and spirit of this AUP, or that presents a comparable risk to Neo, the Services, other customers or any third party, notwithstanding that such activity or Content is not expressly described in this AUP.

I.3. The Customer shall comply with this AUP and shall ensure that each of its Administrators and End Customers complies with this AUP. The Customer is responsible for the acts and omissions of its Administrators and End Customers in connection with the Platform, the Services and the Products as if they were the Customer’s own.

2.1. You shall not, shall not attempt to, and shall not permit, cause, encourage or enable any third party to:

(a) access, export, download or search any part of the Platform, the Services, any Product, or the underlying or related infrastructure, systems, networks, technologies, models or software (collectively, the “Systems”), by any means other than the interfaces expressly made available by Neo for that purpose, save to the extent that such restriction is prohibited by applicable law; (b) tamper with, reverse engineer, decompile, disassemble, decrypt, any part of the Systems; (c) probe, scan or test the vulnerability of the Systems, or breach, defeat, avoid, bypass, remove, deactivate or otherwise circumvent any security, authentication, access control, encryption, filtering, rate-limiting, safety or monitoring measure applicable to the Systems, in each case save where expressly permitted in writing by Neo; (d) gain or attempt to gain unauthorised access to any part of the Platform, the Services, the Systems, any Account, or to the data of Neo, any other customer or any third party, including through hacking, credential stuffing, password mining or any other illegitimate means; (e) decipher, intercept, interfere with or interrupt any transmission to or from the servers or systems operating the Platform or the Services; (f) modify, disable or otherwise compromise the integrity, security, availability or performance of the Systems, or the access to or use of the Systems by any other customer; (g) copy, modify, adapt, translate or create derivative works of, or remove, obscure or alter any proprietary notice or mark from, the Systems, in whole or in part, except as expressly permitted under the Terms; or (h) upload, submit, transmit, introduce or distribute any virus, Trojan horse, worm, botnet, spyware, adware, ransomware, scripting exploit, malicious code or other harmful, disruptive or invasive component or technology that is intended or likely to damage, disrupt, disable, the operation of any hardware, software, network or telecommunications equipment, or to conduct phishing, pharming, spoofing, credential harvesting, command-and-control or any other malicious activity, whether directed at Neo, another Customer or any third party.

3.1. You shall not use the Platform, the Services or any Product:

(a) for any unlawful, fraudulent, deceptive or abusive purpose, or in violation of any applicable law, including data protection and privacy, consumer protection, financial services, intellectual property, anti-spam, export control or sanctions laws; (b) in connection with sanctions evasion, money laundering, terrorist financing or any comparable financial crime, or on behalf of or for the benefit of any person or entity that is the target of applicable economic or trade sanctions or export-control restrictions; (c) to impersonate any person, organisation or entity, to falsely state or otherwise misrepresent your identity, affiliation, sponsorship or association with Neo or any third party, or to disguise the origin of any Content, including by spoofing or manipulating headers or other identifiers; (d) to violate the privacy of any person, including by collecting, gathering or inferring personal information (including account information or sensitive personal data) about other users of the Services; (e) to track, surveil or monitor any individual unlawfully, or to monitor any employee, worker or contractor without giving all notices and obtaining all consents, works council or employee representative approvals required by applicable law, or to harass, bully, intimidate, threaten, defame or incite or threaten violence against any person; (f) to engage in, promote or facilitate any practice or behaviour that could lead to discriminatory, unfair or harmful treatment of individuals or groups of persons, in particular on the basis of sensitive or protected attributes or characteristics; (g) to provide alerts or services relating to disaster scenarios or other situations directly related to health or safety, including acts of terrorism, natural disasters or emergency response, or in any other application in which the failure, delay or unavailability of the Services could reasonably be expected to result in death, personal injury, or severe environmental or property damage; (h) for competitive purposes, including to benchmark or monitor the availability or performance of the Services for publication, or to develop, train or improve any product, service or model that competes with the Platform, the Services or any Product; (i) to circumvent, disable or interfere with any safety, content-moderation or usage guardrail applicable to the AI-Enabled Features, including by prompt injection, or adversarial prompting or to reconstruct or extract the weights, architecture, prompts or training data underlying the AI-Enabled Features; (j) to present any output of the AI-Enabled Features as human-generated where doing so is misleading, or to rely on such output as professional legal, medical, financial or other regulated advice without independent human review; (k) to generate, produce or distribute synthetic media, including deepfakes, or any other realistic likeness, voice or image of an identifiable individual, without that individual's consent or another lawful basis, in a manner that is misleading or likely to cause harm; (l) to use any output of the AI-Enabled Features as the sole or primary basis for any automated decision that produces legal effects concerning, or otherwise significantly affects, any individual, without meaningful independent human review; or (m) to connect, install or authorise any third-party application, plug-in, integration or add-on that is malicious, that would violate this AUP if undertaken directly, or that you do not have the right to authorise, whether by means of any application programming interface, webhook or access token made available by Neo; or (n) to facilitate, encourage or enable any other person to do any of the foregoing, or to violate this AUP, the Terms or any applicable Additional Terms.

4.1. In this AUP, “Content” means any data, file, attachment, text, prompt, input, output, image, audio, video, report, software, code, script, link or other material that is uploaded, submitted, prompted, input, transmitted, generated, broadcast, published, stored, shared, processed or otherwise made available to or through the Systems, whether by you or by any person whom you authorise, enable or facilitate to use the Services. Content includes Customer Data and any output of the AI-Enabled Features.

4.2. You shall not upload, submit, prompt, input, transmit, generate, store, publish, distribute or otherwise make available any Content that:

(a) exploits or abuses children, including any image, depiction or other material constituting child sexual abuse or exploitation material, or that presents a minor in a sexual manner. Neo will remove such Content and report it to law enforcement and to the relevant competent authorities; (b) infringes or misappropriates the intellectual property or other rights of Neo or any third party, including any copyright, trademark, patent, trade secret, database right, moral right, or any other proprietary or contractual right; (c) infringes any privacy or publicity right, or comprises personal data in respect of which you do not hold the rights, permissions, notices, consents or lawful basis necessary to provide such personal data to Neo and to authorise its processing as contemplated by the Terms; (d) is false, misleading, deceptive, fraudulent, unlawful, obscene, pornographic or sexually explicit, defamatory, libellous, indecent, harassing, hateful, threatening, harmful or otherwise inflammatory; (e) depicts, promotes, incites or facilitates violence, terrorism, self-harm, or any other illegal, tortious, malicious or dangerous conduct; (f) attacks, discriminates against or otherwise unlawfully targets any person or group of persons by reference to race, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, age, disability, medical condition or other similar protected status; (g) contains, or redirects to, any harmful or invasive code or component of the kind described in Section 2.1(h); or (h) has previously been removed by Neo or has resulted in the suspension or termination of an Account, for violation of this AUP.

4.3. Restricted data. Unless expressly agreed in writing in the applicable Additional Terms, you shall not upload to, input into, generate through, or otherwise process by means of the Platform, the Services or any Product any Content comprising: (a) payment card data subject to the Payment Card Industry Data Security Standard; (b) protected health information or other data subject to sector-specific regulation; (c) government-issued identifiers, biometric data or genetic data; (d) classified, export-controlled or national security information; or (e) any other special category of personal data, in each case where the relevant Product has not been expressly designated by Neo in writing as suitable for such Content.

4.4. Intellectual property and rights complaints.

(a) Neo respects the intellectual property rights of others. If you believe that any Content made available through the Platform, Services or any Product (including Content uploaded to or stored in Studio) infringes your intellectual property or other rights, you may submit a notice to Neo at support@neo.work identifying: (i) the right claimed to have been infringed; (ii) the specific Content alleged to be infringing and its location within the Services; (iii) your contact details; and (iv) the basis for your complaint.

(b) If you believe that Content infringes your copyright and wish to submit a notice under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (“DMCA”), your notice must include:

i. a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; ii. identification of the copyrighted work claimed to have been infringed, or, where multiple works are covered by a single notice, a representative list of such works; iii. identification of the Content claimed to be infringing, together with information reasonably sufficient to enable Neo to locate the Content; iv. your name, address, telephone number and email address; v. a statement that you have a good faith belief that use of the Content in the manner complained of is not authorised by the copyright owner, its agent or applicable law; and vi. a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act on behalf of the copyright owner.

DMCA notices should be submitted to Neo’s designated Copyright Agent at:

Designated Copyright Agent: Mrinal Trivedi Address: OMC Chambers, Wickhams Cay 1, Road Town, Tortola, British Virgin Islands Email: abuse@neo.work

Upon receipt of a valid notice, Neo may remove, disable or restrict access to the relevant Content and may notify the affected Customer or End Customer as required by applicable law.

If you believe that Content removed or disabled pursuant to a DMCA notice was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to Neo’s designated Copyright Agent containing the information required under applicable law. Where required under the DMCA, Neo may provide the counter-notification to the complaining party and restore the affected Content in accordance with the timelines prescribed under applicable law unless Neo receives notice that the complaining party has initiated legal proceedings seeking to restrain the allegedly infringing activity.

(c) Neo may suspend or terminate access to the Services of repeat infringers in appropriate circumstances and may take any other action it considers reasonably necessary to address actual or alleged infringement or other violations of third-party rights.

5.1. You shall not use the Platform, the Services or any Product to send, generate or facilitate the sending of any message or communication that:

(a) is unlawful or contains unlawful content; (b) is unsolicited, including spam, bulk messaging, chain letters, pyramid schemes or any other form of unwanted communication that does not comply with applicable anti-spam and electronic communications laws; (c) is sent, or intended to be sent, to any contact that was purchased, scraped, rented, obtained through unauthorised means, or otherwise acquired without the explicit and verifiable consent of the recipient, or without another lawful basis; or (d) is sent to any recipient who has requested, in any form, not to receive communications from you.

5.2. You shall not solicit users of the Services for commercial purposes except as expressly permitted by Neo in writing, nor promote or advertise products or services other than your own without appropriate authorisation.

6.1. You shall not misuse or use the Systems in an excessive or disproportionate manner as compared with the anticipated standard of use (as determined by Neo acting reasonably), including by consuming a disproportionate amount of storage, compute or bandwidth, by imposing unreasonable requests or burdens on Neo’s resources, or by using the Services otherwise than in accordance with the applicable documentation, operational restrictions or usage parameters designated by Neo. 6.2. You shall not use automated systems, including bots, robots, spiders, offline readers or scripts, to send requests to the Systems at a rate exceeding that which could reasonably be sent by an individual using the interfaces made available by Neo, except through such application programming interfaces and within such rate limits as Neo expressly makes available. 6.3. Account credentials are personal to the individual to whom they are issued. You shall not share, transfer or permit the use of Account credentials by any other person, nor operate a single End Customer Account for use by multiple individuals, nor enter into any arrangement designed to circumvent the counting of Billable End Customers, applicable seat or usage limits, the Friday Balance, or any Fees applicable to the Services or any Product. 6.4. You shall not resell, sublicense, rent, lease, time-share or otherwise make the Platform, the Services, any Product or any output of the AI-Enabled Features available to any third party on a service-bureau or similar basis, except as expressly permitted in the applicable Additional Terms. 6.5. Neo may implement technical limits, quotas, rate limits and other controls in respect of the Services and may adjust them from time to time, and any attempt to circumvent such controls is a violation of this AUP. 6.6. Content sharing and export. You shall not: (a) configure sharing, permission or access settings in Studio or any other storage feature of the Products so as to make Content publicly accessible, or accessible to unauthenticated users, where doing so would breach any confidentiality, privacy or other contractual obligation applicable to that Content; (b) disable, weaken or circumvent any access control, link-expiry, watermarking or permissioning feature made available by Neo in respect of stored Content; or (c) bulk-export, scrape or systematically download Content from the Services other than through the interfaces and within the usage parameters made available by Neo for that purpose.

7.1. Reporting. If you become aware of any activity or Content that violates this AUP, please report it to Neo at abuse@neo.work The Customer shall notify Neo without undue delay upon becoming aware of any violation of this AUP by any of its Administrators or End Customers.

8.1. In addition to any other rights and remedies available to Neo under the Terms, the Additional Terms or applicable law, if Neo suspects that any Content, activity or use of the Services by you violates this AUP, the Terms, Additional Terms, or applicable law, Neo may, without limitation, with or without advance notice (unless notice is required by applicable law), and without liability to you:

(a) remove, block, restrict or disable access to the offending Content, in whole or in part; (b) restrict, suspend or terminate the Customer’s or any End Customer’s Account or access to the Platform, the Services, any Product or any particular functionality in accordance with the Terms; (c) remove or limit access to Content or data submitted to the Services or made available to third parties using the Services; (d) impose or reduce technical limits; and/or (e) retain, disclose or preserve Content and Account information to the extent required or permitted by applicable law, including in response to valid legal process or in cooperation with law enforcement or a competent authority.

8.2. Where Neo takes action under Section 8.1 without advance notice, Neo will notify the Customer as soon as reasonably practicable thereafter and will limit the scope and duration of that action to what is reasonably necessary to address the suspected violation. The Customer may contact Neo at abuse@neo.work to contest the action or to demonstrate that the violation has been remedied, and Neo will restore access without undue delay where it is reasonably satisfied that the violation has been remedied or did not occur.

8.3. Nothing in this Section 8 obliges Neo to monitor, review or moderate any Content, and Neo's exercise or non-exercise of any right under this Section 8 does not waive any other right or remedy.

9.1. Neo may update or amend this AUP from time to time. Where Neo makes material changes to this AUP, Neo will give notice as appropriate in the circumstances, including by displaying a prominent notice within the Platform or by sending an email to the address associated with the Admin Account.

9.2. Except where a different notice period is required by applicable law, such changes will become effective when posted on the Platform or otherwise notified. Your continued access to or use of the Services after the changes take effect constitutes acceptance of the changes. If you do not agree with any change, you must cease accessing and using the Platform and the Services.