About Neo

AI is the most significant shift in how work gets done since the advent of the Internet — yet most organizations fail to capture its value. Neo is changing that.

Founded by Bhavin Turakhia — Co-Founder of Zeta, Radix, and Titan — Neo is building an integrated, AI-first suite of products that capture work, centralize context, and make AI a first-class participant in every workflow:

• Tasket — A radically reimagined, AI-native work management platform that centralizes context and makes AI delegation seamless for all work.

• Friday — AI Assistant, co-worker and agent platform, pre-integrated into Tasket, Studio, Drive and 1000+ SaaS platforms.

• Studio — AI-native suite for co-creating docs, spreadsheets and diagrams collaboratively with humans and agents.

• Drive — AI-native repository, where humans and agents can co-work on files.

• Scribe — AI assistant for meetings that goes beyond note-taking and actually does your work while on the call.

About the Role

As an IT Support Executive, this individual will play a crucial role in providing technical assistance and support (hardware and software) to an organization's users.

Responsibilities

Drive closure of local IT user calls within the specified SLAs.
Coordinate with contractors/vendors, monitor progress of work, escalate delays and changes to the manager.
Review/Prepare Daily, Monthly and Quarterly call analysis report, call trend report and
Hardware failure report.
Co-ordinate with Manager & Engineers for any process, management changes or technical support changes.
Coordinate with Procurement team and ensure stock availability for daily operations.
Act as a reliable point of contact for the Service Desk team for issue escalations & nonstandard service requests.
Create conducive team-atmosphere by applying required motivation levels
Plan and execute maintenance schedules.

Skills

You possess strong problem-solving skills with ability to organize and analyze data
You are confident, creative, proactive in taking initiatives and achieving them
You are a goal-oriented individual with a strong attention to detail
Should have basic knowledge of Mac, Linux and Network Installation, configuration and Managing of Windows 7 up to Windows 10 machines.
Should have excellent Windows Desktops OS troubleshooting skills including hardware troubleshooting skills.
Installation, configuration & management of Servers, Wi-Fi Router and Network devices.
Installation and management of mail applications like MS Outlook and Thunderbird.
Should have hands-on experience with Google Apps (Gmail, Google Docs, etc.)
Monitoring of Servers and Network devices to ensure minimal downtime.
Inventory management for hardware and software.
Backups and profile migration for users' co-ordination with vendors for timely resolutions on hardware related calls.
Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services
Basic knowledge of DHCP, DNS, SCCM and good knowledge of RAID
Should know how to upgrade firmware and BIOS
User and security access management using Active Directory Services

Experience and Qualifications

Graduation in IT is highly preferable.
Candidate should have good knowledge of IT products.
You have 3+ years of relevant experience
Shift Working hours involved, candidates should be comfortable working in shifts.

Equal Opportunity

Neo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

Executive - IT Support

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